Order do in the online store are only considered budgets.
Do your request without any commitment.
The orders are subject to validation as an order, after confirmation of payment.
The customer can collect the order at the factory. Just need choose "LOCATION" options choose " Other Options." Will be contacted after by us to schedule the collection.
If you decide to use the delivery services that we subcontract, choose shipping option according to the postal code / country.
In the case of placing the order and the delivery value doesn’t appear.
Finish the order, before confirm if completing the address. You will be contacted later with the information of delivery price.
(the absence of this information is due to the need to calculate according to the delivery location, weight x size x units).
Please note the following when ordering:
♦ When choosing the oven take into account that it is a single and heavy piece - in each model the weight is indicated according to its measurements. (example in photo)
♦ Ovens of 130cm and/or 140cm - the customer will have discharge means. (e.g. stacker)
♦ BBQ's are composed of modules (separate parts) shipped on pallet. (example in photo)
♦ Take advantage and order the accessories, because is possible to attach them in the same packaging, avoiding extra shipping costs (oven and / or BBQ accessories kit, pizza shovel, chimney, thermometer, grill, etc)
♦ We didn’t install.The install can be done by you or in case you contracted an external installation service, check after you have the article. For installation check our suggestion on the website under "Installation and Instructions for Use".
With your order confirmation, we ask that you verify that all the data is correct and complete
Full address of the place of delivery
telephone number of the person who will receive the charge
The delivery services contracted by us, will deliver as follows:
- Discharge will be done by a “hand pallet truck”, which doesn’t exceed obstacles (eg steps, uneven flooring, grass etc.) – doesn’t rise, the customer when hiring this service is responsible for confirming that there are access conditions for the truck to pass on the road for unloading with the pallet truck. There are no extra services.
- We don’t control the date and time of delivery (it depends on external factors such as traffic, time, route planned by the carrier). We’ll inform you the due date, and may be subject to changes due to the referred factors.
- Stay attention during the expected delivery days, return of the oven or 2nd delivery refers to extra expenses are the responsibility of the customer who was notified on our website before purchasing online.
- When you receive it, confirm that the merchandise is in good condition and complete, if the merchandise presents substantial damage, refer to the notes on the delivery note provided by the driver, take photos of the situation and send it to us (email@example.com) in order to resolve the situation
Prediction of sending / preparation:
Average order preparation time 30 working days, depending on existing stock.
Subject to change according to existing stock. Number of orders in preparation and requested model.
Orders are validated for preparation upon confirmation of payment at the bank.
Payments made by bank transfer. (Bank details referred to in the order)
To facilitate the identification of the payment and expedite your order, send to email (firstname.lastname@example.org) the proof of payment with the order number.
During the month of August we didn’t send, because we closed for holidays.
Orders will be submitted and sent in September. For shipments before the closing in August, we ask for confirmation until the first week of July. After that date the orders are validated, case by case.
By making the payment, The customer confirms to accept the present delivery terms.
In the Festive Period (eg Christmas and New Year) the December orders are validated on a case-by-case.