Terms & Conditions

The Artiforno, Ltd sells online through the website, we suggest that you read the terms and conditions.

The online site is intended for marketing and distribution company.

The Artiforno, Ltd reserves the right to change the terms and conditions, market prices and specifications of the products presented without prior notice.

The Artiforno, Ltd makes every effort to ensure that the information presented is free of typographical errors, whenever they occur and are detected, proceed as soon as possible, to fix.

All prices include VAT at the legal rate

Registration and ordering

When the customer makes an order you agree to the terms and conditions.

Your personal data is used for the purpose of billing and shipping orders and assume a privacy and security commitment in the processing and maintenance of personal data of each client. The information you provide us is intended to provide you a better service to its characteristics and needs.

Your data is use for sending newsletters, if you select this option.

Exception companies of transport logistics to make the delivery.

Order payment

Payment of the order is by bank transfer.

After making the payment, please, if possible send the proof for email artiforno@gmail.com.

Artiforno,Ltd will start the preparation of the request for delivery.

In case end-of-stock, merchandise has to be produced.

Order Delivery

We send to your address, through transport logistics. The expected delivery date of the order shall be communicated to the customer by email. When receive the order check the package is in perfect condition. If any damage in articles, please describe them on the delivery note of reservations or observations. And if possible take a photo and send to artiforno@gmail.com informing of the event within a maximum of 24 hours.

Any complaint will have to inform the Artiforno, Lda in writing.

Collect the order in Artiforno factory

When the client chooses to collect the order at the factory, you will be informed of the day that is ready to be collected.

Return articles

If the customer is not satisfied with the item, you have 15 working days from the date of purchase to make the return of the item with the right to a refund of the article.

The customer will have to deliver the item on its package without any defect, or traces of use.

They won't be reimbursed, relative values to the transport.

Litigation

In compliance with the provisions of Law No. 144/2015, of 8 September, we reported that, in case of dispute, the Consumers may use the following alternative dispute resolution: “Centro de Arbitragem de Conflitos de Consumo de Lisboa” http://www.centroarbitragemlisboa.pt/or Rua dos Douradores 106, 1100 Lisboa.